ORDERING AND SHIPPING INFORMATION

ORDERING CHOCOLATES


When ordering from Christophe Artisan Chocolatier, please note that gourmet chocolates contain no preservatives and have a shelf life of approximately three weeks. Because fine chocolates are perishable, we ship so they arrive as soon as possible. Orders ship as they are received, usually within 24 to 48 hours, unless you specify otherwise.
 

TRANSIT TIME AND ORDERING GUIDELINES

As we do not want fine chocolates to sit in a warehouse during a weekend, we prefer no more than 2–3 days transit time. To accomplish this, we ship Monday through Wednesday only—if an order must ship on a Thursday for whatever reason, it must leave via overnight shipping. For overnight chocolate delivery, you must order by 2:00 p.m. EST Monday through Thursday. Orders placed on Thursday and Friday, with the exception of an overnight order on Thursday, will ship the following Monday.
 

SATISFACTION GUARANTEE


We guarantee that our gourmet chocolates leave Christophe Artisan Chocolatier in perfect condition. If you are not satisfied with your chocolates or they arrive damaged, contact us immediately, and we will gladly issue a replacement or a refund—not including shipping charges.
 

SHIPPING CHARGES

Charges depend on the shipping address, time of year, and weight. Pricing is subject to change. Christophe Artisan Chocolatier is not responsible for delays due to weather, shipping company error, or any other factor beyond our control. Shipping options and charges appear on the order page; however, if you have questions, please contact us. SPECIAL SHIPPING REQUESTS If you need special shipping, such as a specific chocolate delivery date, the order form has a shipping instructions box. Please be clear about your request. If you prefer, call us at 843-297-8674, and we will do our best to accommodate you.
 

SHIPPING TO HAWAII AND ALASKA AND OUTSIDE THE UNITED STATES


Orders shipped to Alaska and Hawaii incur additional charges, and we do not ship to Hawaii during the summer months. As gourmet chocolates contain no preservatives and have a shelf life of approximately three weeks, we do not ship outside the United States.
 

STANDARD SHIPPING AND PROCESSING


After our chocolatier creates and packages your order, we pay close attention to proper shipping. For most of the year, we use insulated boxes with gel packs to prevent melting. During warm months, gourmet chocolates are shipped overnight or 2nd-day air. For the months of July and August, we will only ship overnight. During cooler times of the year, chocolates may be shipped ground, which takes 2–5 days for delivery.
 

IMPORTANT SHIPPING ADDRESS INFORMATION


As FedEx will not ship to PO boxes, we ask for a street address for chocolate delivery. Please ensure we have the complete address, including building or apartment numbers. Christophe Artisan Chocolatier is not responsible for incomplete or incorrect shipping information. Extra costs due to incorrect shipping information will be charged to you.
 

CHOCOLATE DELIVERY GUIDELINES AND PACKAGE ACCEPTANCE


We strongly recommend that someone be home to accept the package or that you ship the package to an office or work address. Let the recipient know the chocolate gift is in transit so arrangements can be made for someone to pick up the package as soon after delivery as possible. After delivery, insulated boxes may protect gourmet chocolates for only a few hours, depending on the weather and delivery site. If no one accepts the chocolate delivery, it will sit on the delivery truck another day and may not arrive in peak condition. Choose your perfect artisan chocolates, and place an order today.